At Porta Ksamil, we strive to provide exceptional service and experiences for our guests. We understand that plans may change unexpectedly, and we aim to accommodate our guests to the best of our abilities. Please review our refund policy below:

Cancellation Policy:

Guests must notify the hotel of any cancellations at least seven days prior to the scheduled arrival date to avoid any cancellation fees.

Cancellations made within seven days of the scheduled arrival date may be subject to a cancellation fee equivalent to 50% of the total booking cost.

Early Departure:

In the event of an early departure, guests may be subject to a fee equivalent to 50% of the remaining nights of the reservation.

No-shows:

Guests who fail to arrive on the scheduled arrival date without prior notice may be charged a fee equivalent to the total booking cost for the first night, and the remaining nights of the reservation will be automatically canceled.

Refund Processing:

Refunds for cancellations or modifications will be processed within 10 business days from the date of the cancellation request.

Refunds will be issued to the original form of payment used during the booking process.

Force Majeure:

In the event of circumstances beyond our control, such as natural disasters, government restrictions, or other unforeseen events, Porta Ksamil reserves the right to modify or waive cancellation fees as deemed necessary.

Please note that specific terms and conditions may vary depending on the rate plan and booking channel. Guests are encouraged to review the terms of their reservation at the time of booking.

For further assistance or inquiries regarding our refund policy, please contact our reservations team at info@portaksamil.com.

Porta Ksamil reserves the right to update or modify this refund policy at any time without prior notice.

Thank you for choosing Porta Ksamil for your accommodation needs. We look forward to welcoming you soon.